Why was I automatically charged?
Hey there! We're ShutEye, the app that helps you get best sleep. We're all about empowering you to live your healthiest life! If you're reading this, you might have been charged for your ShutEye subscription and it caught you off guard. No worries, though! Let us break down how subscriptions work and why you were charged. 🤗
How a subscription works
If you were charged for a ShutEye Premium plan, it means that you had previously purchased a trial period and did not cancel your subscription renewal. The purchase may happened on our website or one of the app stores.
The subscriptions renew automatically to ensure that you have continued access to Premium features and to avoid interrupting your journey to better sleep. The renewals happen monthly or yearly on your subscription date, depending on the plan you chose. During checkout, the app makes it clear that the subscription renewal is automatic, so you are aware of the terms before making your purchase.
Got it! So, how can I cancel my subscription?
You can cancel your ShutEye subscription or trial on our website, as well as via Apple's App store or Google Play, that depends on where and how you purchased your subscription.
For a detailed guide, please check out this article.
I've cancelled my subscription, so will I receive a refund?
You can get detailed information about our refund policy in this article.
Please pay special attention to this point：
Uninstalling the app alone won't cancel your subscription. If you don't want to be charged, make sure to cancel your subscription before the trial ends.
If you have any problems cancelling or want to give us feedback, please contact us by clicking the "Contact Us" button below.